Exceeding client expectations has been a priority for IE throughout its 14 year history. All at IE were therefore thrilled when, following a rigorous assessment process, the agency was awarded the internationally-recognised ISO 9001:2000 certification for quality management.

During the assessment phase our ISO inspector was heard to utter the priceless phrase "I love Periscope - it's the answer to everything!"

The ISO 9000 family of standards is used by around 897,000 organisations in 170 countries and serves as a benchmark for quality management systems worldwide. IE's achievement of ISO 9001 bears out the agency's commitment to process excellence, continuous improvement and delivering exceptional service with integrity.

Benefits of attaining ISO 9001 status include improved staff morale and motivation, a clear framework to monitor and improve performance and decreased wastage. IE also hopes that ISO 9001 certification will serve to communicate to all clients our firm commitment to remaining ruthlessly focused on client satisfaction.