I read this article this morning, Strategic Design: 6 Steps For Building Successful Websites.

The approach is very similar to the principles which we built our web service offering on 7 years ago, and is the simple pragmatic results of some of the sound usability research that’s been done in academia.

If you are thinking about commissioning a website for your charity or business at the moment then it’s worth a read before you get going, it may just give you a different way of thinking about what makes a website ‘good’.