At the Future of Web Apps conference last week I went to a very interesting talk by Suw Charman-Anderson, a social software consultant, working with companies in the UK and US on social media and Web 2.0 projects.

Suw highlighted some scary facts about email, including:

• 38% of people get more than 100 emails per day
• 13% get more than 250 emails
• 22% of people spend more than 4 hours a day on email
• 35% of people say they check every 15 minutes, but when observed actually check every 5!

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The creative industries would profit from taking a close look at Lean concepts.

For too long we have been allowed to work in glorious isolation, protected from objective business measures by the variable nature of our work.

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